Frequently Asked Questions

Where do you ship?

We ship gift packages anywhere in the United States. We're sorry, but we do not ship outside of the U.S.
Unfortunately due to the sensitivity of our chocolate, the dipped Chipn’etzels will not be available during warm weather months - May through September.

How is the shipping charge determined?

The shipping charge is based on both the weight of the package and the type of service desired (2nd day, standard next day or priority next day). During the check out process you will be asked to choose which service you prefer. Will the cookies be fresh if they are sent 2nd day? Absolutely! Our cookie come wrapped to ensure their freshness upon arrival.

How do I pay for my order?

All orders placed online can be paid on our site through our full secured partner PayPal. We accept all major credit cards. If you have any questions or would like to order over the phone please feel free to call our offices at 646-371-9118.

How far in advance do I have to place my order?

You may also place your order as far in advance as you like. For nationwide shipping, orders will be shipped within 48 hours of ordering unless otherwise specified.

Is my information safe?

Absolutely! This is a secure website that processes payments through PayPal which utilizes the latest in SSL (Secure Sockets Layer) technology. We also do not share, sell or reveal any personal information about our customers or recipients. Sara Snacker Cookie Company is a professional gift delivery service and we take our responsibility to you seriously.